[]

Manufacturers Limited Warranty

Is there a warranty on the aging barrels?

We offer a manufacturer's limited 2-year warranty on the aging barrel itself.   The manufacturer reserves the right to attempt alternate forms of fixing an issue with the barrel before deeming that a replacement is needed, for example a replacement spigot or barrel wax may resolve an issue without the need of a new barrel.

Under the following circumstances, your aging barrel might be replaced: 

  • If the barrel's staves or head cracks from normal pressure
  • If the barrel will not seal after proper curing upon initial receipt and we determine that barrel wax will not help you
  • If pin holes appear in the wood of the barrel.

To submit a warranty request please send the following information to customerservice@deepsouthbarrels.com

  • 3 photos of the barrel (1 of the issue. 1 of the barrel as a whole and 1 of the engraving if your barrel is engraved)
  • your original order/invoice number or where you purchased the barrel from
  • your current contact info (phone and shipping address)

The manufacturer has the right to refuse a replacement under the warranty period if for any reason we are made aware of the following.

  • the barrel was not filled and cured within the first 90 days of receipt of the barrel
  • a store order was not picked up within 90 days (as this will not allow you to fill the barrel in a timely manner)
  • the barrel was left empty for a period of time allowing the staves to dry out
  • barrel purchase was in excess of 2 years from the date of contact to the DSB office personel
  • customer has taken it upon themselves to try and "fix" and issue with means outside the warranty such as using glue, nails or other items to fix the barrel.

The manufacturers limited warranty applies to aging barrels, any issues with flavoring barrels, mugs, canisters or oher DSB items must be addressed within the first 30 days of receipt of the product.

Trans